VICTOR – Right Care, Right Person Response

VICTOR is an emergency response service dedicated to addressing mental health crises across the UK. As part of Secure24, VICTOR focuses on delivering specialized care to individuals experiencing acute mental health issues, thereby alleviating the burden on frontline services. Key Features of VICTOR: Right Care, Right Person Approach: VICTOR emphasizes tailored responses to mental health incidents, ensuring that trained professionals handle each situation with empathy and expertise. Urgent and Planned Responses: The service provides both immediate intervention for urgent situations and planned responses for anticipated challenges, utilizing specialized training and equipment to manage potentially violent behaviors safely. Support for Multiple Stakeholders: VICTOR collaborates with NHS and private mental health facilities, police forces, and ambulance trusts to ensure the safety of both patients and healthcare professionals during crises. Dedicated Call Center: Their call center is equipped to understand the complexities of mental health emergencies, dispatching trained teams promptly to manage incidents effectively. Commitment to Safety: VICTOR aims to create a safer environment for individuals in crisis, healthcare workers, and the public by combining risk management with compassionate care. Their goal is to ensure that every mental health incident is met with appropriate support and intervention at the right time.